Rocky Valley Veterinary Service

Client Expectations for Veterinary Visits

We truly appreciate and value our clients and want to ensure all policies and procedures are straightforward and well communicated. 

To be considered a current client and take advantage of our 24/7 emergency services as well as preferred client discounts on emergency visits and exams, your horse(s) should be seen by RVVS annually for preventative medicine (vaccines, Coggins, dentals) and your account be in good standing. Emergency visits will be extended to non-clients, or clients carrying a balance on their account, at the discretion of the veterinarian. Sick animal visits do not qualify for establishing yourself as a current client.

Payment is due at time of service provided or upon receipt of invoice; cash, check, and credit/debit cards are accepted. Returned checks will result in a $50 fee and termination of services. 


  1. All animals must be restrained when Dr. Hancock arrives. Any time spent waiting for animals to be caught will be charged by the minute and fees may vary. 
  2. Telemedicine fees may apply to consultation calls or texts. All fees will be invoiced automatically and may vary depending on the nature of call/text and time. 
  3. Accounts will be sent to collections at 60 days past due and all services immediately terminated.